1 hour ticket response
We are devoted to delivering a fast and proper response to each client support ticket submitted by a user. Our experienced customer care staff members will examine your issue and will think of the most efficient option. We offer a 1–hour response time guarantee for all customer support tickets. In reality, our average helpdesk ticket response time has proved to be twenty minutes.
A Premium–Quality Customer Support Service
Our client support team members possess significant experience in the Linux web hosting realm and are knowledgeable enough to provide a swift answer to your problem. If, however, the issue at hand is not within the competence of a support engineer, the customer support ticket will be sent to a programmer or admin for additional investigation.
An Intuitive Help Section
Built into the Website Control Panel is an easy–to–browse Help Center section, which includes different sources of information. You can browse through a regularly updated knowledgebase featuring web hosting account administration articles and site management articles, check out our how–to video tutorials or browse our F.A.Q. library.