Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
Every single support request you submit to us will be attended to within maximum 60 min. In case your trouble ticket or e–mail calls for further assistance from a sysadmin, we will forward it and leave a comment to notify you that your matter is being examined. If you take advantage of our Optional Admin Services package, all of the server administration services included there will be executed at a time of your liking.
A Premium–Quality Client Care Service
We’ll be available to you 24x7 to reply to any questions that you may have connected with our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require assistance tackling server admin tasks, you can take advantage of our Optional Admin Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and problem troubleshooting services
An Easy–to–Navigate Help Area
We have equipped our Website Control Panel with a detailed knowledgebase, which includes in–depth explanations of all its features and functions. Besides, we have made exhaustive video tutorials that will further show you how to carry out a given operation or resolve a frequently encountered issue. All the help articles and the video tutorials are easily accessible from every section of the Website Control Panel via the Videos and Help buttons situated in the top right corner.