Although this is not the keyaspect to help you identify a dependable web hosting provider from a bad one and a reseller from an actual provider, being able to call and talk with a live person is a sign that you are not working with a one-person firm and that you'll be able to get in touch with somebody whenever you're looking for help. The phone support for hosting services may vary from common to experienced, so the problems that can be resolved with a call vary based on the specific provider. In most cases, these issues are simpler and include billing or 1st level technical issues because more complex issues generally require a support ticket where both you and the sysadmins can follow what is going on with a given issue. Nevertheless, having the option to call your supplier can save you lots of time and efforts for the multitude of tiny problems that may eventually show up at the time you manage your hosting account.
Phone Support in Web Hosting
In case you choose to obtain one of our Linux web hosting
, you will be able to get in touch with our support team via phone for 14 hours every day. We can help you choose the best plan for your websites as we believe that it is better to discuss this kind of issues with a live person. In case you already own an account, we can help you with any sales/billing questions and / or general issues, even with some technical troubles that do not require a long time or escalation to a system administrator as it'll be better to open a support ticket for time-consuming matters in order to have the correspondence in a single place. We have phone numbers in the United States of America, the UK and Australia, so you will be able to call the one you prefer and speak with our representatives.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you if you have any questions about the semi-dedicated server
packages that we offer. Whether you'd like to find out more about the plans, you have some billing issue or some general problem, you can give us a call. Though some more complicated troubles may need a ticket to give time to our technical support crew to analyze, we are able to help you with a lot of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United states of America, Great Britain and Australia, we have local telephone lines in these countries as well. In case you are in another country, we also have a global number where you will be able to contact us.