If you’ve ever got any questions connected with the web hosting service or if you face a problem with your sites, you’ll need to contact the respective web hosting company’s help desk support team. It may not matter how swiftly they’ll respond when you've got an enquiry of a generic nature, but a problem such as a failed software application update, for instance, may result in your site becoming broken or invisible on the Internet. And the longer you wait for the support team to assist you, the longer the site will be inoperational. In case you offer goods or services online, any downtime will affect your website in a disruptive way and you can lose current or potential customers. Lots of hosting providers, chiefly resellers, respond to trouble tickets and emails within 24 hours, but in the digital epoch that’s far too long, as visitors will rarely go back to a website that’s not functioning properly over lengthy intervals.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum reaction time for any tech support ticket that you open or any email that you write is just 60 minutes, even if you contact us during weekends and official holidays. Regardless of the nature of your issue or query, we’ll lend a helping hand instantly and will give you the required information to resolve any problem with your websites. The real reaction time typically doesn’t surpass fifteen to twenty minutes, which goes to say that you can just forget about waiting around for hours on end to get an issue resolved or what’s even worse than that – waiting one whole day only to receive a reply that more info is required while nothing’s sorted out. We’ll assist you at once just because we understand how invaluable time can be in the dynamic electronic realm. The sixty-minute response guarantee is valid for any billing or technical query that you may have about our Linux web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk team reps will be at your service at all times and they will reply to any trouble ticket that you submit through the hosting Control Panel within sixty minutes max. The ticket response time is guaranteed regardless of whether you’ve got a generic inquiry connected to your semi-dedicated server or you face some predicament and you will not have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available 24 hours a day to deal with any billing, general or technical issue. In case you get in touch with us about anything that is within our capability, we’ll solve it before we answer, so you will not have to wait around for hours or even days while the problem continues. If there’s something that you have to do on your end, we’ll provide you with the needed information – what possible solutions to try, what steps to take, etc.