A live chat is among the many methods of communication provided by some website hosting providers as a part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell a word in comparison to a call with an agent. In addition, when the trouble that you have requires some time to be examined and taken care of, you can do something else at the same time instead of just waiting, like you would have to do when you call. You can also employ a live chat support service completely free as long as you have world wide web access even when your website hosting provider is based in another country and they don't have a local telephone number that you can call.
Live Chat Support in Web Hosting
We supply a live chat support service for all Linux web hosting that we offer and we can support you with almost everything in real time. In case you don't have an account with us yet, we will be able to give you more info about the plans in order to help you to get the most appropriate package. In case you are a current customer, we will be able to help you with any general or billing matter along with with numerous common technical problems, such as an e-mail address setup in a desktop email client. In case you can't phone us for some reason or you are in a country where we do not have a local phone number, our live chat will be the best choice to get in touch with us. Of course, some situations need extra time to analyze and test, so you will need to open a support ticket to our technicians, but nonetheless, we can save you time and assist you with quite a lot of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as part of our services, so any time you have any questions about our Linux semi-dedicated hosting plans, you can get in touch with our customer support team at any moment regardless of whether you've already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and issues, but we are able to assist you with quite a lot of technical questions as well. We will help you pick the best package for your web sites if you don't have an account yet, we can respond to all of the billing questions or issues you could have or we can assist you with setting up your new e-mail address on your PC or smartphone - all the abovementioned will be done timely as our live chat service is online all day long, each and every day. No matter when you need assistance, you'll be able to chat with a representative and save a lot of time.