A ticketing system is the most widespread channel of correspondence that web hosting companies offer to their customers. It’s most often part of the billing account and is the very best way to tackle a problem that requires a certain period of time to examine or that needs to be forwarded to a server admin. Thus, all responses provided by either side will be kept in the exact same location in the event that someone else needs to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you will have to sign in and out of no less than two accounts in order to accomplish a certain task or to reach the company’s help desk staff. In case you wish to manage a handful of domain names and each one of them is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Plus, it can take a substantial length of time for the hosting provider to reply to your ticket requests.
Integrated Ticketing System in Web Hosting
Our Linux web hosting come bundled with an integrated ticketing system, which is an indivisible part of our custom-built Hepsia Control Panel. In contrast to other similar tools, Hepsia will allow you to manage everything connected with the hosting service itself in the exact same place – invoices, website files, emails, trouble tickets, etc., eliminating the necessity to use different interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can send a ticket with a few mouse clicks without signing out of your Control Panel. During the process, you can pick a category and our system will offer you a number of educational articles, which will give you additional info and which may help you fix any particular issue even before you actually submit a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting plans, was developed with one objective in mind – that you should be able to manage everything related to your semi-dedicated account from one location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or chance upon a complication, you can contact our help desk team momentarily without having to log in to another admin dashboard. You can search through your web files or check different settings in your account whilst sending a new ticket or reading the response to an older one. If you have an abundance of tickets and you want to find a specific one, you can make use of the clever search option, which is available in the Help section of the Control Panel. We will make sure you get a response in less than 60 minutes irrespective of the essence of your enquiry or issue.