A ticketing system is the most widespread channel of correspondence that web hosting companies offer to their customers. It’s most often part of the billing account and is the very best way to tackle a problem that requires a certain period of time to examine or that needs to be forwarded to a server admin. Thus, all responses provided by either side will be kept in the exact same location in the event that someone else needs to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you will have to sign in and out of no less than two accounts in order to accomplish a certain task or to reach the company’s help desk staff. In case you wish to manage a handful of domain names and each one of them is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Plus, it can take a substantial length of time for the hosting provider to reply to your ticket requests.