Being able to communicate with your web hosting supplier whenever you have any sort of questions or encounter any problems is very important and how fast they'll answer and take action is usually crucial, particularly if your website is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are a way to recognize actual suppliers from resellers. The second in most cases respond only to email messages or support tickets and you'll have to wait for a whole day or maybe more to get an answer. If your trouble needs a couple of replies, you could end up losing several days so as to get a problem fixed. With a legitimate and reputable web hosting provider, you'll be able to get in touch with the support team anytime and receive a quick response whatever the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Web Hosting
All of our Linux web hosting come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our website hosting solutions before you make an order or you are an existing client and you have any question or some difficulty, you are able to contact us any time, which includes weekends and holidays. We have many channels to get in touch with us - a couple of phone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any issues that require extra time to research and handle. Unlike a number of other web hosting providers, our trouble tickets feature a guaranteed max reply time of only one hour, therefore regardless of what the problem is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive timely support, particularly when your website is not working effectively for whatever reason. All our Linux semi-dedicated hosting plans feature 24/7 customer and tech support, thus if anything happens, you are able to use various ways to contact us - telephone line with a few local numbers around the globe, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and basic matters, which means that in case you don't have an account yet, for example, you're able to receive additional information for our services, or we will assist you with simpler tech matters. The next two options are for solely tech matters or everything that is more time-consuming considering that it's more convenient to track the correspondence between you and our support team. The guaranteed max answer time for them is just an hour, the typical one - 15-20 min, so you will not have to wait for a whole day to receive support like you may have to do with other service providers.
24/7 Customer Support in VPS Servers
Each and every VPS server plan that we offer includes 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you're able to contact us anytime, even holidays and weekends. For your benefit, we offer different methods of communication - telephone support with a couple of local numbers globally, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters as it'll be easier to monitor what is going on. The maximum guaranteed reply time for all e-mail messages and tickets is 60 minutes, however it rarely takes that long to receive support. If you add the Managed Services upgrade that we supply, our admins will also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive prompt support in general, let alone if you operate a whole server, that's why every single dedicated server that we provide includes 24/7 support with 1-hour reply time guarantee whatever the issue. This service is totally free for all of the difficulties with the server or the software that was installed from our administrators through the setup, which means that you are able to contact us as many times as you need, even during holidays. You can either open a support ticket from your billing area or you can send an e-mail message, and the actual answer time for both rarely exceeds 30 mins because we have admins available 24x7. If you want general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to add to your server plan from the billing Control Panel.